Comfy Ride Ltd

Terms and Conditions (Private Hire Bookings)

Agreement:

When you book a job with us you agree with our terms and conditions for using our service and our tariff.

Quotes:

All quotes where given are approximate. We operate a fixed rate for journeys and all quotes are according to mileage, Drive time, Waiting time , type of car and service required.

Charges:

Most of journeys are quoted via the shortest route. Any change of directions e.g. extra drop off or pick up or change of route requested by customer will incur additional charges.

Waiting Time:

Where a driver has to wait beyond the required time booked, customer is liable for waiting time whether intentional or out of customer control.

Airport Pick-ups:

1. Outside Pick-up: For outside pick-up there is no charge for flight delays as we monitor flight landing time. Driver will call to arrange meeting the customer as the flight lands and until the time customer is out, driver will be waiting outside the terminal.
2. In-terminal Pick-up:For in-terminal pick-ups, driver will have a sign board with customer name on it. Meet and Greet and any extra waiting Charges apply.

Bookings:

1. Bookings must be made through the office and not with driver. It is illegal for a private hire driver to pick up customer without job being pre- booked by email or phoning the office.
2. For a booking to be completed full postal address including post code telephone number preferably mobile full name and destination address and pick up time is required.

Cancellation:

For online bookings, cancellation should be made 4 hours prior to the time of booking

1. There is normally no charge for cancelling a booking if driver is not dispatched at the time of cancellation.
2. If cancellation made after dispatching driver, customer will be liable for cancellation fee and cost of driver mileage and any other expenditure occurred for the journey.

Refund Policy:

If the driver is getting late because of any unseen circumstances company will inform the customer. In the event that driver does not turn up at the Agreed Pick-Up Point within 30 minutes of the Agreed Time – or within 45 minutes if the pick-up point is an airport – and You do not use our company for the Trip, You will be entitled to a full refund of the Fare.

Damages:

The Company is not responsible for any damage caused during loading or unloading passenger belongings. In the case of any damage sustained to the company’s property or vehicles by customer however, customer will be liable for all costs. These include damage repair, vehicle cleaning, and company’s loss of earning. For Example, In case of customer’s getting sick in the car, The driver will take the pictures of the mess as evidence and get the car professionally valeted and the Invoice will be shared with the customer who will cover the cost.

Lost Property:

The Company shall not be liable for any property left in a vehicle provided to a customer.

1. Any item found will be held in the company’s office and every effort will be made to return the item to the customer.
2. Any property returned to customer will be chargeable except collected from company’s office.

Accounts:

The Client undertakes to pay the invoices within the time specified on the invoice.

Right of Refusal:

The Company reserves the right to refuse to carry any passenger or object that the company deems to be likely to cause the driver or his vehicle any damage.

Data Protection:

We do not store credit card details nor do we share customer details with any 3rd parties. All of our clients are assured that their details are kept confidential and only authorised persons are allowed to get access to their details for booking or invoicing purposes.

Crime Prevention:

In order to protect our customers and us from fraud and theft, we may pass on information that we obtain from making identity checks and other information in our customer records, including how you conduct your account, to other Group companies, other retailers and to financial and other organisations involved in fraud prevention and detection, to use in the same way. Without limitation to the foregoing, we may disclose any information and data relating to you to the police or any regulatory or government authority including and not limited to law enforcement agencies in response to a request in connection with the investigation of any suspected illegal activities.

Telephone Calls:

Calls may be recorded to verify content and may be used together with other customer records for regulatory compliance, quality control and staff training, preventing or detecting criminal activity and for complaint resolution.

Definitions:

"The company," "We," "Our," "Us" refers to Comfy Ride Ltd.